Terms & Conditions

Website content is general information only and not a substitute for tailored advice. Immigration rules change frequently. You should obtain specific advice before acting. We do not accept liability for reliance on Website content or third-party links.

The scope, deliverables, timescales, and fees will be set out in your Client Care Letter before work starts.

We may conduct identity checks, source-of-funds checks, and conflict checks. We may decline or cease acting if regulatory or ethical issues arise (e.g., conflict of interest, misrepresentation, or unlawful instructions).

We may retain working copies and correspondence. The original documents you supply remain yours and will be returned upon request (subject to regulatory holds). We keep files for a minimum period consistent with IAA/insurer requirements, after which we may securely destroy them. (Your retention schedule appears in our Privacy Policy.)

We keep your information confidential, subject to legal/regulatory disclosures (e.g., to IAA, auditors, insurers). Personal data is handled per our Privacy Policy (see below) and UK GDPR/Data Protection Act 2018.

We commonly use email and secure portals. You accept the security and timing risks of electronic communications. You consent to e-signatures, which have the same effect as wet ink.

• We own or license all Website content (text, graphics, logos, software) and grant you a revocable, non-exclusive licence to access for personal, non-commercial use.
• You must not copy, scrape, mirror, or re-publish content without consent.
• Do not misuse the Website (e.g., introduce malware, attempt unauthorised access). We may suspend or block access if we detect misuse.

External links are provided for convenience only. We don't control or endorse third-party sites and aren't responsible for their content or policies.

Nothing limits liability for death/personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Otherwise, our liability for Services is capped at the fees you paid for the specific matter giving rise to the claim. We're not liable for indirect or consequential loss, loss of profit, or losses caused by third-party decision-makers (e.g., Home Office) or events beyond our reasonable control.

We aim to resolve concerns promptly. Please write to info@a2zimmigrations.co.uk. If unresolved, you may escalate under IAA's complaints process. Details are provided in your Client Care Letter and available from the IAA.

Either party may terminate on written notice. You'll be liable for fees/costs incurred up to termination. We may terminate where permitted by professional conduct rules (e.g., non-payment, loss of instructions, regulatory reasons).

We may update these terms for legal or operational reasons. The version posted on the Website at the time of use applies. For Services, the version incorporated into your Client Care Letter applies unless varied in writing.

These terms and any dispute are governed by the laws of [England & Wales / Scotland] and subject to the exclusive jurisdiction of the courts of [England & Wales / Scotland].